Frequently asked questions

10ANTS provides a building-branded Tenant Site and one management workspace for the building team. It brings together useful information, support requests, notices, events and other everyday services. A tenant app is optional.

It is designed for workplace buildings in the United Kingdom, with an initial focus on smaller office buildings that need a polished but maintainable tenant experience and a practical workspace for the building team.

The core surfaces are a building-branded Tenant Site and a management workspace for authorised building teams. An optional tenant app can be added where it provides genuine value.

No. The mobile-first Tenant Site opens from a link or QR code, so tenants can use it without downloading anything. A tenant app can be added if the building wants one.

Core capabilities include building information, tenant guidance, maintenance and support requests, contacts, notices, events, documents, amenities and local guidance. The exact experience is configured for the building.

Optional operational modules can include visitors, deliveries, bookings, inspections and a tenant directory. Availability and the right combination depend on the building and agreed scope.

Yes. We can apply the building name, logo, colours, imagery and visual style across the tenant experience using the approved brand assets supplied for the setup.

We arrange a short call, learn how your building currently works and show the parts of the service most relevant to your team. No product or commercial commitment is created by booking a demo.

Book a demo at https://10ants.app/contact or email sales@10ants.app. The team will arrange a short conversation focused on your building and the parts of the service most relevant to it.

We start with a short introduction to understand how the building works, then prepare the content and branding, configure the selected experience and remain available for support. The exact plan depends on the agreed setup.

No. We prepare the initial experience, configure the agreed modules and support launch. Your team supplies and approves the essential building facts, operational routes and brand assets.

The exact list depends on scope, but setup normally needs approved building information, support contacts and routes, relevant services or amenities, useful tenant guidance and brand assets. We help organise this into the experience.

We do not publish fixed pricing because the scope depends on the building and the modules it needs. The team can discuss the appropriate setup and price during a demo.

There is no public standard launch time. Timing depends on the agreed scope and how quickly the building information, operational decisions and brand assets can be supplied and approved. The team can discuss a realistic plan after understanding the building.

The service is currently intended for workplace buildings in the United Kingdom. Contact the team to discuss a requirement outside that focus rather than assuming availability or a launch date.

Email hello@10ants.app for a general enquiry. Product and account support is available at help@10ants.app, while prospective customers can use sales@10ants.app or book a demo.

Use the link or QR code supplied by your building. Each Tenant Site has its own building address and branding, so there is no general building directory on this marketing website.

Public building information may be available without an account. Private features, such as personal requests or invitations, can require the email address connected to your building.

Ask your building team to check that they used the right email address or to send a new invitation. If the problem continues, they can contact product support.

Your building or workplace team receives and manages building requests. The platform provides the software but does not manage the building or decide how operational work is carried out.

No. The Marketing Assistant cannot access a building account, see private building information, change settings, submit requests or confirm an existing request’s status. Use your building’s own support route for building-specific help.

Contact your building team using the support details in its Tenant Site. The building team owns and approves building-specific information and can correct the source or ask our team for product support.

Use the Login link or go to my.10ants.app. Access is connected to the email address invited by your organisation or building.

Choose Forgot password on the login page. If you still cannot get in, email product support from your work address.

Authorised building team members can manage published content and supported day-to-day settings. For a change that is not available in your workspace, contact your support contact.

The service is web-first and is designed for current versions of major desktop and mobile browsers. If something does not work as expected, include the device, browser and page address when you contact support.

Use your agreed support contact or email help@10ants.app for product and account help. Building tenants should normally use the support route supplied by their own building team.

Approved, tenant-visible building content is the assistant’s factual source. Keeping guidance, amenities, contacts, services and FAQs accurate gives tenants better grounded answers. Behaviour settings can adjust style, but they should not replace the published source content.

Assistants are designed to answer from information that our team or the relevant building team has supplied or approved. If the source does not confirm an answer, the assistant should say so instead of guessing.

A Tenant assistant should use published, tenant-visible information for that building. Draft, archived, staff-only and other-building content must not be treated as an answer source.

An assistant may prepare or suggest an available action, but important actions require explicit user confirmation and normal server-side permission checks. It must not claim success before the application has completed the action.

No. AI can help people find approved information, organise a question or prepare a task. Building teams remain responsible for their information, operational decisions and the work carried out in the building.

No. Do not share access codes, tenant lists, passwords, private documents or other confidential information in the Marketing Assistant. Use an appropriate secure contact route instead.

Marketing Assistant conversations are normally deleted 90 days after the last activity. The Privacy Notice explains how assistant conversations and other personal information are handled.

The current Privacy Notice is available at 10ants.app/privacy. It explains how we handle enquiries, assistant conversations and personal information.